FAQ

Carrot & Stick RX is Carrot & Stick's prescription skincare platform that offers advanced, custom skincare. All our products are freshly compounded and made to exacting standards to give you skin that looks and feels good always.
You can purchase your formula directly from the website. Once your purchase is complete, you will be asked to fill out a two minute questionnaire. This will be emailed to you. Your dermatologist will prescribe your formulation. We will then freshly compound and mail this to you. There are no doctor visits. In 98% of cases, there is no virtual consultation needed. However in some cases the physician may email you with questions or ask to have a quick chat.
Yes, Carrot & Stick RX is part of Carrot & Stick's. Carrot & Stick RX specializes in custom, rx formulations for specific skin conditions.
Your order will be shipped within a several business days. Please allow additional time for delivery.
We offer free shipping within all U.S. states and territories.
We currently do not ship outside of the U.S. states and territories.
You could also email us at care@carrotstick.com. We will get back to you within 1-2 business day.
We offer a 30-day-money-back guarantee. If you are not satisfied with your results, please contact us within 30 days. The refund applies to the cost of the initial medication.