FAQ

Carrot & Stick is a prescription skincare brand that believes in long-term treatment instead of short-term solutions. All our products are clinically compounded and made to exacting standards to give you skin that looks and feels good always.
You can purchase your formula directly from the website. Once your purchase is complete, you will be asked to fill out a two minute questionnaire. This will be emailed to you. Your dermatologist will prescribe your formula. We will then freshly compound and mail this to you. In 98% of cases, there is no virtual consultation needed. However in some cases the physician may email you with questions or ask to have a quick chat.
We do not test our products on animals, neither do we ask others to do so on our behalf. Also, we do not sell products to countries that require animal testing.
Your order will be shipped within a few business days. Please allow several days for delivery. International orders take longer.
We offer free shipping within all U.S. states and territories
We currently do not ship outside of the U.S. states and territories.
You could also email us at care@carrotandstickrx.com. We will get back to you within 1 business day.
Yes. If you are not satisfied with your purchase for any reason, simply return it for a full refund (less shipping).